Privacy Policy

Effective Date: September 2026

WordSmith Legal (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website at wordsmithlegal.com.au and our business generally, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Is Personal Information
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not.

2. What We Collect
We may collect the following types of personal information:

* name, email address and contact details when you make an enquiry or engage our services
* billing and payment details when you purchase a legal document template, retainer or other service
* email address and name when you subscribe to our newsletter
* details you provide in the course of a legal matter, including correspondence and documents relevant to the advice or service sought
* website usage data collected via cookies or analytics tools

3. How We Collect Information
We collect personal information directly from you — for example, when you fill in a contact form, purchase a document template, engage us for legal services, or subscribe to our newsletter — and automatically through the use of cookies and website analytics tools where applicable.

4. How We Use Your Information
We use personal information to:

* respond to enquiries and provide our legal services;
* process purchases and deliver legal document templates and digital products;
* send newsletters or marketing communications, where you’ve opted in (you can unsubscribe at any time);
* improve our website and services; and
* comply with our legal, regulatory and professional obligations (including our obligations as an Incorporated Legal Practice regulated by the Law Society of NSW).

5. Third Parties and Disclosure
We may disclose personal information to third-party service providers who help us operate our business, including:

* our website hosting provider
* our payment processor, for handling purchases
* our email marketing platform, for newsletter subscribers
* our practice management software provider (Clio), for matter and client management
* our accounting software provider (Xero), for billing and invoicing

We do not sell personal information to third parties. Any third party we share information with is required to handle it in accordance with applicable privacy law.

6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is stored on secure servers provided by our hosting, practice management and software providers, including Microsoft 365, Clio and Xero.

7. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at support@wordsmithlegal.com.au. We will respond to your request within a reasonable time.

8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and gather analytics about site usage. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.

9. Complaints
If you have a concern about how we’ve handled your personal information, please contact us at support@wordsmithlegal.com.au in the first instance. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

11. Contact Us
For any questions about this Privacy Policy or our handling of your personal information, please contact:

WordSmith Legal
Email: support@wordsmithlegal.com.au